Refund policy

Eyrée is committed to making the return process simple, transparent, and seamless for all customers.

You may return most new or gently used products within 30 days of the original purchase date for a refund to the original form of payment, subject to the refund restrictions outlined below. All returns must include all original components.

A proof of purchase is required for any return unless we are able to verify the original purchase in our system.

To ensure the best experience and to protect against misuse of the return policy, Eyrée may require:

  • A government‑issued physical ID;
  • A phone number or email address.

for all returns. Eyrée may limit or deny returns if there is reason to believe the policy is being misused, including but not limited to excessive returns, reseller activity, or fraud.

All returns are subject to validation and approval at Eyrée’s discretion. Products that cannot be verified in our system and are not accompanied by valid proof of purchase are ineligible for a refund, exchange, or merchandise credit.

Refund Restrictions

The following refund restrictions apply to all returns made to Eyrée:

  • Online Payment Services. For purchases made using online payment services (e.g., PayPal, AfterPay), refunds will be made to your preferred credit card, debit card, or provided as merchandise credit.
  • Gift Card Purchases. If the original purchase was made using an Eyrée gift card, the refund will be issued as a new Eyrée gift card.
  • Gift Receipt Returns (Within 60 Days). Returns accompanied by a gift receipt and made within 60 days of the original purchase date may be:
    • Exchanged for a different product of equal or lesser value, or
    • Returned for merchandise credit only.
  • Non‑Returnable Items
    • Gift cards;
    • Single‑use coupons used in the original purchase;
    • Intimate wellness devices.
  • Coupons & Rewards Restrictions. Coupons, special offers, and Eyrée Rewards points cannot be applied to prior purchases. Products may not be returned for the purpose of repurchasing them with a coupon, special offer, or Eyrée Rewards points.
  • Proof of Purchase Requirement. Any product that cannot be verified in our system and is not accompanied by valid proof of purchase is ineligible for refund, exchange, or merchandise credit.

How to Complete Your Eyrée Return

Eyrée offers flexible return options so you can choose the method that works best for you. Below are the adapted policies for eyree.com and Eyrée Marketplace purchases.

Returning eyree.com Purchases

If you prefer to return your Eyrée.com purchase by mail, please note:

  • You are responsible for the return shipping cost.
  • Exchanges cannot be completed by mail—only refunds or merchandise credit, depending on eligibility.

When mailing your return:

  • Use the original shipping package, if possible.
  • Attach the return mailing label to the outside of the package.
  • Include all packing slips associated with your return.
  • Ship your return to: Eyrée Returns, 224 W 35th St, Ste 500 #2720, New York, NY 10001, USA

Shipping Requirements

  • Returns must be shipped using ground‑only methods.
  • Hazardous materials (aerosols, flammable products, etc.) must follow USDOT regulations.
  • We recommend using a traceable shipping method (e.g., UPS, USPS with insurance).

Refund Processing

  • Refunds are processed within 10 business days after the product arrives at our return center.
  • You will receive an email notification once your refund is issued.
  • Credit or debit card refunds may take 7–10 days to appear after the notification email.

Refund Eligibility

  • Returns within 30 days with proof of purchase → refunded to the original form of payment.
  • If paid with a gift card → refunded as a new Eyrée gift card.
  • Returns received after 30 days → not eligible for refund and will be returned to you.

International purchases

Products purchased from an Eyrée store located outside the United States, or from any international Eyrée website, cannot be returned or exchanged at Eyrée locations within the United States, nor can they be processed through the Eyrée.com return procedures outlined in this policy.

All international purchases must be returned in the country where the original purchase was made, and such returns are subject to the return policy of that specific store or website.

Eyrée Rewards Points

  • Points Earned on Returned Products. Any Eyrée Rewards points earned from a product that is later returned will be deducted from your Rewards balance.
  • Points Used to Purchase Returned Products. If you used Eyrée Rewards points to purchase a product and you return it, those points will be added back to your Rewards balance.
  • Partial Returns. If only part of a purchase made with Eyrée Rewards points is returned, a prorated number of points will be credited back to your balance based on the value of the returned item(s).

Returned Merchandise Policy

To ensure the highest standards of product quality and safety, Eyrée does not resell used, damaged, or expired products. Any returned items that do not meet our quality requirements are properly and responsibly disposed of.

This policy helps protect all customers by ensuring that every product sold by Eyrée meets strict freshness, safety, and performance standards.